iPhone app support
Last updated
Help with the Stamp90 iPhone app. A real person reads every email.
Contact us
Email hello@stamp90.com. Tell us what you expected and what Stamp90 showed; a screenshot helps. Your app version is at the bottom of Settings.
In the app, Something look wrong? Tell us at the bottom of any tracker or trip page opens an email with that page filled in. The app sends nothing by itself.
Email supportPurchases
What’s free and what’s paid
Trips, every tracker’s answer and alerts are free for good. One purchase, once and not a subscription, adds automatic trip logging, photo re-sync, where every day comes from, reports and exports, and playing your journey. See Free and paid for the full list.
Restore my purchase on a new iPhone
Open Me › Unlock Stamp90 (under About) and tap Restore purchase, signed in with the same Apple Account you bought it with.
Family Sharing
The unlock is shared with your Family Sharing group at no extra cost. Each family member taps Restore purchase on their own iPhone.
A refund
Apple handles refunds for App Store purchases. Ask at reportaproblem.apple.com.
An offer code
Go to Me › Redeem offer code and enter it in Apple’s sheet.
Your trips
My photos didn’t find a trip
Only photos with a location can help. Check iPhone Settings › Privacy & Security › Location Services › Camera, and that Stamp90 can see all your photos (iPhone Settings › Stamp90 › Photos › Full Access). Add a missing trip with +. See Import from your photos.
Trips aren’t logging themselves
Location access needs to be Always for trips to log while the app is closed: iPhone Settings › Stamp90 › Location. See Log trips automatically.
A number looks wrong
Tap the tracker: its page lists every day it counts and the trip it came from. Fix the trip, or check your home setting. See Something look wrong?
Moving to a new iPhone
Restore the new iPhone from an iCloud or computer backup of the old one and Stamp90 comes back with everything. See Backup and a new iPhone.
Your data
Delete my data
Everything is on your iPhone. Me › Reset all data deletes your trips, trackers and settings; deleting the app removes it all. We hold no copy.
Export my trips
With the unlock, Me › Export data saves your trips as a CSV, the location log, or a full backup file.
Popular help articles
- Getting startedA seven-step tour: your home and passport, trips, trackers, cards, alerts and reports.
- Import from your photosRebuild your travel history from where your photos were taken, on your iPhone.
- Log trips automaticallyLet Stamp90 log the country you’re in, with almost no battery use.
- What the cards meanLeave by, Go today, days remaining, the status pill and upcoming trips.
- AlertsReminders before your last day, trips that go over and expiring permits.
- Reports and exportsMake a PDF, CSV or Excel record of your days, and export your data.
Privacy and terms
Your trips stay on your iPhone: there is no account or server of ours behind the app. Read the iPhone app privacy policy and the terms of use.